Product Supply and Consulting Services
Goldhead Machinery offers reliable product supply and comprehensive consultancy services in the construction equipment industry. We produce solutions tailored to the needs of our customers and provide strategic recommendations to optimize their business processes.
Technical Support Applications and Training Services
We guide our customers with uninterrupted technical support and training services in the ever-evolving construction machinery sector. We are at your side with our expert team to solve all kinds of technical problems quickly.
Digital Applications and Integration Solutions
In the rapidly evolving world of technology, we offer digital applications and system integration solutions to improve the performance of your construction equipment. We increase the productivity and safety of your machines with telematics systems and digital monitoring tools.
goldhead machine
Consulting Services
With 20 years of experience in the construction equipment industry, we offer consultancy services that increase operational efficiency, reduce costs and support sustainable growth. We provide solution-oriented support in a wide range of areas from pricing management to supply chain optimization, digital transformation, dealer network establishment and technical training. In each project, we develop customized strategies according to the specific needs of our customers, enabling them to make a difference in sectoral competition.
Pricing Management
We develop the right pricing strategies by analyzing market dynamics. We aim for maximum profitability by taking into account factors such as cost, competition and customer perception. We contribute to sustainable growth by optimizing your pricing process.
Customer Service Models
We customize our services according to customer segmentation and offer targeted solutions tailored to each user's needs. By clearly separating in-warranty and out-of-warranty service processes, we both increase operational efficiency and strengthen customer satisfaction. With CRM applications, we centrally monitor all interactions and develop personalized service models. Thus, we provide a measurable and sustainable customer experience that increases brand loyalty.
Technical Education
We meticulously design the entire process from training planning to content production and prepare programs tailored to the needs of the participants. We increase accessibility with both face-to-face and online trainings and provide flexible learning environments. We monitor the development process with post-training follow-up, measurement and evaluation tools and guarantee permanent learning. Thus, we support you to establish measurable and sustainable training systems that increase competencies.
Supply Chain Management
We rebuild your entire supply chain from end to end, from planning to procurement processes, from warehouse management to logistics. We use your resources effectively with the right planning and save time and cost in procurement processes. By managing warehouse operations with digital systems, we increase stock accuracy and make your logistics network fast and flexible. Thus, we support you to establish an integrated structure that increases efficiency and provides competitive advantage.
Technical Support Applications
We enable you to manage your business faster and more effectively by establishing integrated infrastructures from field management to CRM applications, from digital solutions to technical support. We facilitate your processes with real-time data flow, centralized control systems and user-friendly interfaces. We secure your business continuity with rapid response, solution-oriented support and structures that strengthen customer experience. Our goal is to make technology work for you and ensure that you achieve maximum efficiency at every stage.
Call Center Management
We professionally design all call center operations, from call reception processes to software infrastructure. We continuously monitor service quality through performance criteria and measurement systems and create a structure open to improvement. We centrally manage customer interactions with CRM applications and develop systems that can provide the right response at the right time. We increase operational efficiency with reporting and analysis tools and enable you to establish a stronger bond with customers at every point of contact.
Dealer Management
We initiate the process effectively by identifying the right dealer candidates, and plan all stages starting from the commissioning of the dealer. We make the sales force traceable through performance criteria and measurement systems and support continuous development. Thanks to CRM applications, we centrally manage dealer relations and strengthen cooperation with data-based decisions. We contribute to creating a sustainable and profitable dealer structure with agreements based on solid foundations.
why goldhead machinery
What Are We Doing Different?
With the warranty and support services we offer, we are with you every step of the way. By producing customized solutions for our customers' needs, we reveal our difference in the sector.
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We provide 1 year spare parts warranty for every product we supply
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We continue to provide free support for 1 year after the implementation of the projects for which we provide consultancy services
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We provide all technical support and training services free of charge for the products we supply
We are here for solutions that will strengthen your business!
We help you grow your business with customized supply, consulting and technical support services. Contact us to discover the best solutions for you!
